Cookie Policy.

1. Introduction

This Cookie Policy explains how SYNQ.EI LTD uses cookies and similar tracking technologies on our website and the SYNQ Experience Intelligence platform. This policy should be read in conjunction with our Privacy Policy and Terms of Use.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

3. Why We Use Cookies

• Enable core functionality — Allow you to log in and use the SYNQ platform
• Remember your preferences — Store your settings and customisations
• Analyse usage — Understand how you interact with our Services
• Improve performance — Monitor system health and optimise load times
• Enhance security — Detect and prevent fraudulent activity

4. Cookies We Use

4.1 Strictly Necessary

Essential for the Services to function. Cannot be disabled.

Cookie	Purpose	Duration
synq_session	Maintains your login session	Session
synq_auth_token	Authenticates platform access	7 days
synq_csrf	Protects against CSRF attacks	Session
supabase-auth-token	Database authentication	7 days

4.2 Performance & Analytics

Help us understand usage and improve performance. Can be disabled.

Cookie	Purpose	Duration
_ga	Google Analytics — unique users	2 years
_gid	Google Analytics — session	24 hours
synq_analytics_id	Platform usage tracking	1 year
synq_performance	Page load and error monitoring	Session

4.3 Functional

Remember your preferences. Can be disabled, but some features may not work.

Cookie	Purpose	Duration
synq_preferences	Dashboard layout and display	1 year
synq_timezone	Timezone preference	1 year
synq_theme	Dark/light mode	1 year

4.4 Security

Essential for security. Cannot be disabled.

Cookie	Purpose	Duration
synq_fingerprint	Device fingerprint for anomaly detection	30 days
synq_mfa_verified	MFA authentication status	Session
synq_rate_limit	Brute-force attack prevention	1 hour

5. Third-Party Cookies

• Google Analytics — Website analytics and user behaviour tracking
• Supabase — Backend database and authentication services
• Cloudflare — Content delivery and performance optimisation

6. Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

7. Cookie Consent (EU/UK)

If you are located in the European Union or United Kingdom, we will display a cookie consent banner on your first visit, request consent before setting non-essential cookies, and allow you to change preferences at any time. You have the right to withdraw consent at any time.

8. Contact

SYNQ.EI LTD
Company Number: 16893187 (Registered in England and Wales)
Email: privacy@synq-ei.com